Using MoveHealth FAQs

• I am seeing an error message when I use MoveHealth, who do I contact to help me?
• I can't find a particular exercise, what do I do?
• How can I prescribe an exercise program to a patient without an email address?
• How do I print an exercise program for my client?
• Can I create an exercise program and reuse that for another patient?
• What can I do if I have two clients that share the same email address?
• Can I give my client multiple programs at the same time?
• How do I give feedback about MoveHealth?

I am seeing an error message when I use MoveHealth, who do I contact to help me?

If you are unsure what could be causing an error in MoveHealth, please contact support@vald.com.

I can't find a particular exercise, what do I do?

There are currently over 7,000 exercise videos on MoveHealth. A good way to find specific exercises is using and adjusting a search filter. The filters on MoveHealth allow you to sort by Category, Type/Aim, Muscle Group, etc.

Missing an exercise? You can request a new exercise be added, please contact exerciserequests@MoveHealth.io.

How can I prescribe an exercise program to a patient without an email address?

You will need an email address to prescribe an exercise program in MoveHealth, however, if your patient does not have an email address, you can create a dummy email address and add that to their profile.

Once you have created an exercise program, you will have the option to print it instead of using email.

How do I print an exercise program for my client?

Please follow our support guide on 'Printing an Exercise Program'.

Can I create an exercise program and reuse that for another patient?

You can save an exercise program as a template and reuse that for another patient profile. Templates are saved and can be located within VALD Hub by clicking Configuration in the left-hand menu.

There are approximately 70 preconfigured templates already available, or you can create and use your own.

What can I do if I have two clients that share the same email address?

While you can't create multiple profiles with the same email address, some email providers (such as Gmail, Outlook) allow you to create aliases that will still link to the same inbox account. Simply insert the '+' symbol before the '@' and insert additional characters to create an email alias.

Example:
John and Jane Smith share the same email address "smith@gmail.com". Enter one patient with the original email address, then enter the other as "smith+1@gmail.com" or similar. Using this alias, all MoveHealth exercise programs will be delivered to the "smith@gmail.com" email address.

Can I give my patient multiple programs at the same time?

Yes, patients can be assigned multiple programs simultaneously.

How do I give feedback about MoveHealth?

We'd love to hear your thoughts! If you have any feedback or suggestions about how we can make MoveHealth better, please use the feedback form available in VALD Hub. Simply click your name in the top-right, then select Give Feedback.