Locate your HumanTrak serial number

When speaking with the VALD support team, we may ask you to confirm the serial number of your VALD system. This can be to troubleshoot issues specific to your device or to organise a replacement part with our warehouse team.

You will find the serial number in your HumanTrak software, navigating to Support in the sidebar and locating the Computer Name field under Laptop and Camera Specifications. The serial number will be in the following format, with the last four digits being unique to your device.

You can also use the handy Copy to Clipboard button to copy all your Specifications info to send to our support team.

Alternatively, the serial number is also located in your device's settings. Open Settings on your laptop – the Home view displays your device name at the top in the same format as outlined above.