Locate HumanTrak log files

If you experience errors, crashing, slow or unresponsive behaviour when using your HumanTrak system, our VALD support team may ask you to send through the log files for further investigation.

Locate the log files

1. Press the Windows key, then type %localappdata% into the search bar and press Enter. This will open the Local App Data in your file explorer.
2. Navigate to VALD\HumanTrak\Logs in the folder view.
3. The Logs folder will contain a 'log' file and various 'Assessment_YYYY-MM-DD' files.

Email the logs to VALD Support

1. On your HumanTrak laptop, open your email account in the web browser.
2. Create a new email (or reply to an existing email) to support@vald.com.
3. Attach the log files that you located on your computer and press Send.

If the log files are too large to be attached, right-click on the Logs folder and select Send to > Compressed (zipped) folder. You should then be able to attach the zipped folder to your email.