Locate HumanTrak log files

If you are experiencing random errors, crashing, slow or unresponsive behaviour when using your HumanTrak software, our VALD support team may ask for you to send through the log files for further investigation.

Locate the log files

HumanTrak

1. Press the Windows key, then type %localappdata% into the search bar and press Enter. This will open the Local App Data in your file explorer.
2. Navigate to VALD\HumanTrak\Logs in the folder view.
3. The Logs folder will contain a 'log' file and various 'Assessment_YYYY-MM-DD' files.

HumanTrak Legacy

1. Press the Windows key to bring up the search bar and paste the following directory:
   %Programdata%\HumanTrak\Logs
2. Press enter to navigate to the folder containing the log files.
3. Locate the 'log' and 'trainer_log' files.

Email the logs to VALD Support

1. On your HumanTrak laptop, open your email account in the web browser.
2. Create a new email (or reply to an existing email) to support@vald.com.
3. Attach the log files that you located on your computer and press Send.

If the log files are too large to be attached, right-click on the Logs folder and select Send to > Compressed (zipped) folder. You should then be able to attach the zipped folder to your email.