Unable to access ForceDecks software on Windows or iOS

If you are unable to conduct testing with ForceDecks software either on your iOS or Windows device, please follow the below troubleshooting steps.

ForceDecks Windows application

1. Check that your user permissions in VALD Hub allow you to test and edit data.

2. In the ForceDecks Windows application, navigate to the Options cog in the top-right, then select Credentials.
3. Click Activation on the right and confirm you have a valid Activation Code, and the Days to Expiry has not lapsed. If you require a new activation code, please contact support@vald.com. Use the Copy button to copy the Licence Key into your email.

ForceDecks iOS application

1. Check that your user permissions in VALD Hub allow you to test and edit data.

2. Search for the ForceDecks app in the Apple App Store and confirm you are currently running the latest software version. If a new version is available, click Update.

Need further help?

If you are still experiencing issues, please reach out to the VALD Support Team at support@vald.com.

To action your request, please provide support with as much detail as possible, including:

1. A detailed description of the issue, including what troubleshooting steps you have already attempted.
2. Model and software version of the ForceDecks iOS or Windows application and your smart device.
3. Any images and / or videos of the problem that could help us troubleshoot.