ForceDecks not appearing in iOS app

If your ForceDecks plates cannot be found when trying to connect through the ForceDecks iOS app, there are a few simple steps you can attempt.

Note: If you also see a 'rainbow' LED light on the side panel of your ForceDecks plate, it has likely entered bootloader (startup recovery) mode.

1. Turn on your ForceDecks by quickly pressing (do not hold down) the power button on the primary plate. The LED lights will begin to turn on, then you will hear a beep from the primary plate, followed by the secondary plate.

2. Check that no other iOS devices are connected to the ForceDecks system.
3. Check that Bluetooth is enabled on your iOS device.
4. If already open, force quit the ForceDecks iOS app on your smart device, then reopen the application.
5. Select Test to search for your force plates again.
6. Select the ForceDecks device you wish to connect to from the list.

Still not connecting?

Try connecting to each of your ForceDecks plates individually following these steps:

1. Disconnect the interplate cable between your two force plates.
2. Turn one of the plates on, waiting until you hear the beep.
3. Open the ForceDecks iOS app and proceed as if starting a test. Confirm that you can connect to the singular plate.
4. Turn this plate off and turn the other one on. Confirm that you can connect to the singular plate.

If both plates appear as individual devices in the iOS app, you may have a faulty interplate cable. When the cable is hindering the connection, it will most likely need to be replaced. See below to contact our support team.