If you are experiencing issues with charging your ForceFrame device, please follow the below troubleshooting steps.
- Inspect the head unit charging port (on the underside of the head unit) and mini-USB charging cable for any damage that may be affecting charging capabilities.
- If no issue is evident with the charging port on the ForceFrame, try using an alternate mini-USB charging cable, wall adapter, and / or power outlet to isolate the issue.
The LED display on the Head Unit will pulse to indicate when the ForceFrame is successfully charging. The display will pulse green (good charge), amber (medium charge), or red (low charge) as shown below.
Need further assistance?
If you're still experiencing issues, please reach out to VALD Support at support@vald.com.
To help our team action your request, please provide as much detail as possible, including:
- A detailed description of the issue, including any troubleshooting steps you have already attempted.
- The serial number (FFE-XXXX) of your ForceFrame, found on the back of the head unit.
- The model and software version of the ForceFrame software / application and your smart device.
- Any images and / or videos of the problem you're experiencing.
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