You may receive an error message when attempting to sign in to VALD AI, such as one of the following:
- Incorrect username or password was specified, or
- SAML response is invalid or matching user is not found.
Follow the troubleshooting guidance outlined here to gain access.
Log in using the correct method
VALD AI relies on your existing VALD Hub user account to sign you in securely.
When accessing the VALD AI login page, ensure you always click the Sign in using VALD button to authenticate.
Entering your credentials directly into the username and password fields will not work for the majority of users.
Additional troubleshooting steps
- Try logging in using an incognito or private browser window; this may help to address issues with previously-saved login sessions.
- Verify that your user account (with the correct email address) has been correctly provisioned to access VALD AI via Snowflake.
Get help with VALD AI
If you have questions or require further assistance, please reach out to our team at valdai@vald.com.
When you contact us, please provide as much detail as possible, including:
- Your organization's name and your user account email address.
- A detailed description of the issue, including whether you have attempted the troubleshooting steps described here.
- Any screenshots and / or videos of the problem or error message(s).
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